How does it work exactly?
Before checkout you give us your child's name, birthday, time zone, and the day of the month you'd like the prompts, and after checkout you confirm them. Prompts start once you have confirmed. Each month on that day we email you three questions. You reply with one to three short sentences per question. On your child's first birthday at least six months after you confirm, we compile the replies received by then into a letter and email you a link to its private page, which is laid out to print. Prompts continue monthly until that day, at most twelve. You see the exact date before you pay. The $36 is one payment for one letter: prompts stop when it is delivered, and nothing renews.
How does the letter preserve my words?
The letter is written from your replies, with your child's phrases in quotation marks. Quoted passages are checked against your replies and must be at least 90% similar to what you wrote. A letter that fails the check is written again, and one that still fails is not sent.
What happens if I miss a month?
The letter only includes the months you replied to. If there are no replies by that birthday, no letter goes out that day. We email you a reminder, up to three in all, a month apart, and the letter is compiled within a day of your first reply. Once you have replied six times, you get a halfway preview by email: a short draft from your replies to the first six prompts, so you can see what the letter will be like.
What are the illustrations?
Each letter comes with up to three small watercolor pictures and a cover, painted from objects in your replies: a cereal bowl, a stuffed dinosaur, a plate. A scene that mentions a person or any text is dropped before painting, and no photo is used. On your archive page you can redraw any of them (twice each) or remove them.
Can I change the letter before my child sees it?
The letter comes to you, not to your child, so it goes no further until you share its link. You can redraw or remove the illustrations on your archive page. Your replies and the letter's wording cannot be edited.
Can I add a second child?
Yes. Each child is a separate $36 payment with its own archive page, prompts, and letter. Deleting one archive does not affect the other.
Refunds?
If we cannot produce your letter after trying for about a day, we email you and refund your $36 automatically. Other refunds are not automatic. If a prompt or your letter does not arrive, or a charge looks wrong, write to yearletter@forage.bot and we will look at it case by case. Pausing prompts or deleting your archive does not refund your payment.